Terms & Conditions

Terms and Conditions

Welcome to Cab Buddy, India’s trusted and premium Luxury Cab Rental Service. These Terms and Conditions outline the rules, responsibilities, and obligations that apply when you hire a luxury cab, premium car, or chauffeur-driven vehicle from us. By booking a cab with Cab Buddy, users agree to follow these conditions to ensure a smooth, transparent, and safe travel experience.

Please read the policy carefully before using our services. For any support or clarification, you can contact us at:

+91 7510003044
cabbuddy@gmail.com

Cab Buddy believes in providing high-quality, reliable, and secure luxury travel solutions while ensuring that our customers always feel safe, respected, and valued. These terms help protect both our passengers and our service providers, allowing us to maintain professionalism and service excellence.

1. Luxury Cab Rental Terms and Conditions – General Usage Policy

These general terms apply to all bookings made through Cab Buddy for luxury cabs, premium sedans, SUVs, business-class cars, and wedding/event vehicles.

General Usage Rules

• The vehicle should be used strictly for the purpose mentioned during booking.

• Any change in travel plan must be communicated in advance to avoid additional charges.

• Passengers must maintain the cleanliness of the cab and avoid causing any interior damage.

• Smoking, alcohol consumption, and illegal activities are not allowed inside the vehicle.

• Passengers are expected to cooperate with the chauffeur for route, schedule, and safety compliance.

Chauffeur Behaviour and Duty

Cab Buddy drivers are trained, verified, and expected to maintain professionalism. However, passengers must also treat chauffeurs with respect and must not force them into unsafe or prohibited actions.

If any passenger misbehaves or poses a safety risk, Cab Buddy has the right to cancel the ride immediately without refund.

2. Luxury Car Rental Policy – Booking, Confirmation & Payment Terms

This section defines how bookings are made, confirmed, and paid for.

Booking Procedure

Customers can book via:
Phone: +91 7510003044
Email: cabbuddy@gmail.com
WhatsApp or online inquiry channels

During booking, passengers must provide accurate trip details such as:

• Pickup location

• Destination

• Duration

• Number of passengers

• Special requests (wedding car, corporate travel, VIP pickup etc.)

Booking Confirmation

A booking is considered confirmed only when:

• Advance payment is received

• Travel details are verified

• Vehicle availability is confirmed by our team

Payment Terms

• Advance payment (10–50% depending on the vehicle type) is mandatory.

• Remaining amount must be cleared before or immediately after the trip.

• For outstation trips, full fuel charges, toll, parking, and driver allowance apply.

• Payment can be made via UPI, bank transfer, or other accepted digital modes.

Cab Buddy does not accept responsibility for delays caused by incorrect booking details given by the customer.

3. Premium Cab Hire Rules – Ride Safety, Conduct & Travel Guidelines

Cab Buddy prioritises customer safety and top-quality travel service. To maintain a secure travel environment, passengers must follow these rules:

Safety Guidelines:

• Seatbelts must be worn at all times.

• Passengers must allow the driver to follow traffic laws strictly.

• Overloading the vehicle is strictly prohibited.

• No hazardous materials or illegal substances are allowed.

Driver’s Authority

The chauffeur has full right to:

• Cancel the trip if passenger behaviour is unsafe or inappropriate

• Decline routes that pose a safety risk

• Stop for rest on long outstation trips as per driving limits

Luggage Policy

• Passengers are responsible for securing their belongings.

• Cab Buddy is not liable for lost valuables left in the vehicle.

• Heavy or oversized luggage must be declared at the time of booking.

Damage to Vehicle

If passengers cause damage such as:

• Spilling food

• Tearing seats

• Scratching surfaces

• Breaking accessories

A penalty or repair charge will be applicable.

4. Corporate and Business-Class Taxi Terms – Commercial Travel Policy

Cab Buddy offers special policies for corporate clients, business travellers, and VIP travel.

Corporate Travel Guidelines

• Monthly or annual billing can be arranged for companies.

• Corporate riders must share proper travel schedules.

• Vehicles used for VIP movement require advance booking to ensure availability.

Commercial Use Conditions

Customers renting luxury cars for events such as:

• Film shoots

• VIP events

• Corporate seminars

• Delegation travel

• Premium guest transportation

Must follow:
Pre-approved route plans
Time restrictions
Driver rest guidelines
Security and safety norms

Business-Class Vehicle Terms

Cars like Mercedes, Audi, BMW, and Jaguar come with:

• Higher advance confirmation

• Strict usage rules

• Premium insurance coverage

• Additional deposit requirements (in some cases)

The client is responsible for any misuse, unauthorised use, or third-party damage caused during booking.

5. Luxury Cab Cancellation Policy – Refund, Changes & Rebooking Terms

Cancellations affect both vehicle scheduling and chauffeur availability. Thus, these terms apply:

Cancellation Charges

• Cancellation within 24 hours of travel: partial deduction from advance

• Cancellation within 12 hours: 50% retention

• Cancellation within 6 hours: no refund

• Last-minute cancellation during peak season: full charges apply

Rescheduling Conditions

• Rescheduling is subject to vehicle availability

• Fare difference (if any) must be paid

• Advance payment may be adjusted depending on timing

Early End of Trip

If the customer ends the ride early, original billing (minimum hours/km) still applies.

No-Show Policy

If the customer is unavailable at the pickup location after multiple attempts, the booking will be cancelled and no refund provided.

Cab Buddy ensures fairness in refunds and cancellations while maintaining professional commitment to customers and chauffeurs.