Privacy Policy

Privacy Policy

At Cab Buddy, your privacy, trust, and safety are our top priorities. Whether you are booking a luxury cab for airport transfers, weddings, corporate events, or outstation travel, we ensure that your personal information stays protected, confidential, and securely handled.

This Privacy Policy explains how we collect, use, store, protect, and share customer data when you hire luxury cabs from Cab Buddy. By using our services, website, or communication channels, you agree to the practices described in this policy.

For any questions regarding this Privacy Policy, contact us at:

+91 7510003044
cabbuddy@gmail.com

Cab Buddy follows transparent, ethical, and secure data-handling practices to ensure a smooth and trustworthy customer experience.

1. Luxury Cab Privacy Policy – What Data We Collect & Why

To give you a seamless and personalised cab rental experience, Cab Buddy collects only the information necessary for booking, communication, billing, and service improvement.

Types of Information We Collect

A) Personal Details Provided by the Customer

This includes:

• Full Name

• Mobile Number

• Email Address

• Pickup & Drop Locations

• Travel Dates & Preferences

• Special Requests (wedding cab, VIP cab, corporate needs etc.)

These details are essential to process your booking and deliver a smooth travel experience.

B) Payment & Billing Information

For secure payments, we may collect:

• UPI/Bank transaction details

• Billing address

• Invoice information

Cab Buddy never stores your card numbers, CVV, or sensitive banking details. All payments are processed through trusted and secure gateways.

C) Communication Data

Any communication via:

• Phone

• Email

• WhatsApp

• Online forms

…is stored securely to ensure better customer support.

D) Technical & Usage Data

This includes:

• IP address

• Browser information

• Device type

• Website usage patterns

This data helps us improve our website, speed, and user experience.

Why We Collect Your Information

Your data helps us provide:
Accurate booking confirmations
Timely cab arrivals
Safe and customised travel arrangements
Better customer support
Smooth billing & trip updates
Improved service quality

Cab Buddy collects only what is necessary and respects your trust with the highest level of care.

2. Premium Cab Rental Privacy Protection – How We Use Customer Data

Cab Buddy uses customer information purely to provide better cab services. We never misuse, overshare, or sell your data.

Here’s How We Use Your Data:

A) To Process Bookings & Provide Services

We use your details to:

• Assign the correct cab

• Allocate trained chauffeurs

• Share real-time updates

• Manage outstation travel

• Make your trip stress-free

B) To Communicate Important Information

We may contact you for:

• Booking confirmation

• Chauffeur details

• Payment updates

• Travel reminders

• Offers or service announcements

C) For Customer Support & Quality Assurance

Your feedback or queries help us improve. Call records and messages may be used to enhance training and service quality.

D) For Legal Compliance

In rare cases, we may provide information to law enforcement or government authorities if legally required.

E) For Service Enhancement & Analytics

Technical data helps us:

• Reduce website errors

• Improve booking speed

• Customise user experience

• Identify customer needs

Cab Buddy always ensures that data is handled ethically, responsibly, and transparently.

3. Secure Luxury Cab Booking Policy – Data Storage & Safety Measures

Your safety is our responsibility—both on road and online.

We follow strict security protocols to protect your information from misuse, unauthorised access, or cyber threats.

A) Encrypted Storage

• All customer data is stored in encrypted servers.

• Sensitive information is masked or partially hidden.

B) Limited Access

Only authorised Cab Buddy staff can access customer data strictly on a “need-to-know” basis.

C) Secure Payment Environment

• No card details or sensitive banking data is stored.

• We use verified and secure payment gateways.

D) Regular Security Audits

To maintain safety, we regularly test our systems for:

• Data breaches

• Vulnerabilities

• Malware threats

E) Driver Confidentiality

All chauffeurs sign confidentiality agreements to protect customer privacy during and after the trip.

Cab Buddy maintains industry-standard privacy and security practices to ensure maximum customer protection.

4. Luxury Taxi Service Privacy Terms – Sharing of Information

Cab Buddy is extremely careful about how customer information is shared. We share your details only when necessary and with trusted partners.

A) When We Share Your Data

1. With Chauffeurs

Basic trip details are shared with your driver such as:

• Name

• Pickup location

• Trip timings

• Preferences (if any)

2. With Payment Gateways

If you pay online, required billing details are shared with secure processors.

3. With Service Partners (Rare)

In events like vehicle replacement, emergency assistance, or intercity transfers, minimal data may be shared with trusted partners.

4. Legal or Safety Reasons

If required by law, we may disclose information to:

• Police

• Courts

• Government departments