At Cab Buddy, your comfort, trust, and satisfaction always come first. Whether you hire a luxury cab for airport transfers, business meetings, outstation travel, events, or city rides, we aim to give you an experience that is smooth and stress-free from the moment you book with us.
To maintain complete transparency and to avoid any confusion, we have thoughtfully designed our Refund and Cancellation Policy. This policy explains how cancellations, refunds, re-scheduling, and modifications work when using our services.
Our approach is simple—fair rules, easy understanding, and customer-first service.
1. Refund and Cancellation Cab Service – Introduction & Purpose
Cancellations are sometimes unavoidable—plans change, emergencies arise, or schedules shift. At Cab Buddy, we fully understand this. Our policy ensures that customers are not burdened with unfair charges while also ensuring that our drivers and fleet management are compensated fairly for their time and travel.
Our Refund & Cancellation rules apply to:
Luxury Sedan rentals
Luxury SUV rentals
Airport pickup and drop
Local sightseeing cabs
Outstation taxi services
Corporate cab bookings
Event and wedding luxury car rentals
The aim is simple: a smooth experience with no hidden charges and clearly defined expectations.
2. Luxury Cab Refund Policy – General Terms You Must Know
Below are the standard terms governing refunds:
Full Refund Eligibility
You are eligible for a 100% refund if:
You cancel the booking 24 hours before the scheduled pickup time.
The assigned driver fails to reach the location (very rare).
The car sent does not match the vehicle category promised, and you choose not to proceed.
Partial Refund
A partial refund may apply when:
The booking is canceled within 12–24 hours of pickup.
An advance payment is made but the driver has already traveled towards your location.
No Refund Conditions
Refund is not applicable when:
Cancellation happens within 4 hours of the scheduled pickup time.
The driver has already reached your pickup location.
You do not show up (No-Show).
Booking made under a non-refundable package (like some event rentals).
3. Cab Buddy Booking Cancellation – How to Cancel Your Ride?
We have designed a simple and quick cancellation process so customers face no difficulty. You can cancel your booking through:
1. Call Us Directly
+91 7510003044
Talk to our support team and request a cancellation anytime.
2. Email Request
cabbuddy@gmail.com
Mention your name, contact number, booking ID, and cancellation reason.
3. WhatsApp Message
We also accept cancellation messages on our official WhatsApp number (same as above).
Timings for Cancellation
You may cancel:
24/7 for outstation and airport bookings
Up to 1 hour before for local rides (charges may apply)
We confirm cancellation instantly via SMS or WhatsApp.
4. Taxi Service Payment Refund – Timeframe & Processing
Our refund process has been designed to be fast, transparent, and hassle-free.
Refund Time
UPI / Wallet Refund: Within 24–72 hours
Bank Transfer / Net Banking Refund: 3–7 business days
Credit/Debit Card Refund: 5–10 business days
Refund Mode
Refund is always made to the original payment mode unless the customer requests otherwise.
Documents Required for Refund
Booking ID
Payment receipt
Verified cancellation confirmation
We do not delay refunds unnecessarily. If a refund is taking longer due to bank delays, we proactively inform the customer.
5. Cancel Luxury Car Booking – Charges & Special Situations
1. Same-Day Cancellation Charges
If you cancel on the same day of the trip:
50% of the booking amount is applicable.
For peak-season bookings, charges may vary.
2. Driver Already Assigned
If the driver is assigned and has started traveling, fuel + time charges apply.
3. Airport Pickup & Drop
Due to tight schedules, cancellation within 4 hours is chargeable.
4. Event or Wedding Car Rental
These bookings often require advance blocking and detailing.
Cancellation fee can be 50–80%, depending on the car type.
5. Multi-Day Outstation Trips
For multi-day trips, cancellation charges depend on the duration and distance.
6. Weather / Emergency / Natural Disaster
If the trip is canceled due to unavoidable natural causes, Cab Buddy tries its best to offer flexible solutions.
6. Modifications in Booking – Rescheduling & Amendments
Sometimes you don’t want to cancel the ride—you just want to change the timing or pickup location.
Cab Buddy allows easy modifications:
Free Modifications
If rescheduled more than 12 hours before pickup.
Change of route within the same city limits.
Paid Modifications
Changes made within 12 hours may attract charges.
Outstation trip route change may add extra kms & toll cost.
Last-Minute Requests
We try our best to accommodate, but last-minute changes depend on vehicle availability.
7. Customer-Friendly Practices – Why Cab Buddy Is Trusted
We keep our policies simple because we believe in long-term trust.
No Hidden Charges
Every cost is communicated upfront.
Transparent Billing
You receive a detailed bill with:
Driver allowance
Toll/parking
Kilometers covered
Extra charges if applicable
Fair Treatment for Both Customer & Driver
Our cancellation charges ensure that:
Customers are not unfairly charged
Drivers are compensated for their time and travel
24/7 Support Team
We handle cancellation and refund queries day and night.
8. Situations Where Cab Buddy Must Cancel A Booking
Very rarely, we may need to cancel a ride due to reasons beyond control. These include:
Vehicle breakdown
Sudden driver medical emergency
Government restrictions
Severe weather alert
Security reasons in specific areas
In such cases:
A full refund is issued immediately.
Alternative vehicle options are offered whenever possible.
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